EMC VNX Maintenance

Support for your EMC VNX

The EMC VNX  first generation storage devices have entered into the end of their manufacturer warranty period and finding a suitable sustainable maintenance solution may be an important consideration. Considerable investment has been made whether this be a mid range VNX5100,  5300 or 5500 to a high end VNX5700 or 7500. Finding a practical solution to maximise the return of this investment is important. BASE IT are able to provide a viable, practical and cost effective way to continue supporting these systems without introducing service risk.  

The VNX platform, which is a unified system combining the Clariion SAN and Celerra NAS technology with updated architecture, was released by EMC in the first quarter of 2011. However, we still see a number of organisations still using either the Clariion or Celerra platforms individually. The VNX operating system is built on the same OS architectures used by the Clariion and Celerra systems,  which use FLARE and DART respectively. The VNX system uses the new management GUI of Unisphere and not Navisphere which you may still find some Clariion systems using today.

The entry level VNX systems which is the basic VNX-e 3100, 3150 and 3300 were a cost effective way for IT managers with limited funds to sample the new technology from EMC, but it may no longer make financial sense for continued support from the manufacturer on entry level systems and sourcing an alternative support solution for these systems may make budgetary sense.

Obtain a free no obligation quote by completing our contact form, it will enable us to provide you with the information you need.

BASE IT EMC VNX Maintenance Support Benefits
  • Technical diagnosis and repair of EMC VNX hardware
  • Level 3 Engineer assigned to an account
  • Global service availability
  • Email alert notification
  • Maintenance support for current and end of life EMC equipment
  • Pro-Rata and Co-terminate support dates
  • Consultancy
  • Detailed health check reports
  • Site audits/surveys
  • Data / Platform migration
  • IT Decommissioning
  • Data Erasure
  • Highly experienced, specially trained technical field engineers
  • On-site spare parts kit
  • Various methods to raise a fault call ticket
  • Helpdesk assistance
  • Operation and configuration assistance
    • Unisphere
    • Powerpath
  • Flexible short & long-term maintenance support contracts
  • Hardware rental
  • DMR (Digital Media Retention)
  • Operational savings

Not sure which service best suits your needs?

Call us on +44 (0) 1793 228112 to talk to a service expert

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