EMC Maintenance Support

BASE IT delivers a proactive and professional approach, most importantly we understand the meaning of adding continued value each and every time we speak with customers. We have a wealth of knowledge and experience with specific focus on EMC Clariion, Data Domain, VNX, Celerra, Centera and Isilon systems. This specific focus, combined with the extensive knowledge base we have, ensures that we can maintain your EMC systems and keep them running smoothly beyond the manufacturer's 'end of service life date' (EOSL).

EMC Third party maintenance

By providing companies with a viable and sustainable alternative option to extend the life of their systems past the ‘end of life’ or 'end of service life' announcements, we are able to assist customers by offering a cost effective solution for mission critical EMC systems. This solution significantly reduces your total cost of ownership and also generates a greater return from your initial capital expenditure on IT storage hardware.

Our consultants can help you tailor a suitable EMC maintenance and support service solution that meets your current specific requirements. Our support service gives you the flexibility to only pay for the technical and hardware resources needed  for the period of time that you require. Base IT recognise that companies do not wish to enter into annual maintenance support contracts which they are unable to justify, just to provide interim support. An example would be a data / platform migration and decommissioning project.


Select the appropriate model button represented below which will take you to our supported pages for your chosen hardware. If you are unable to find the specific model then please contact us for further information.

Asset residual value for EMC hardware

Our unique EMC storage ARV service could provide you with the potential to tailor a cost neutral maintenance agreement for EMC storage hardware that is now either post warranty, End of Life or End of Service Life (EOL / EOSL). Our service enables customers with EMC storage hardware in various  stages of a lifecycle program to place extended maintenance support, irrespective whether 3,6,9 or even 12 months of support is required, effectively creating a cost neutral solution.

We enable a cost neutral maintenance solution to be delivered through the residual value in your EMC storage hardware that we would remove at the end of the agreed maintenance support term. Services for secure decommissioning and data erasure in line with internal compliance requirements will also form part of the hardware lifecycle services program discussion. 

If you have no requirement for a support service, our ARV service can still benefit you. We can provide you with a residual value quotation for your IT server and storage hardware and discuss the decommissioning and data erasure process, enabling you to obtain a far greater return on your initial capital investment. There is no obligation in obtaining an ARV quotation, but it allows you to explore if this service could be viable and beneficial for you.

Find out more by contacting us or initially uploading a respective IT hardware spreadsheet.


BASE IT Key Hardware Maintenance Service Benefits

  • Global Spares Availability
  • Pro-rata Co-terminate support dates
  • Operational Savings
  • Short term project based support solutions
  • IT Decommissioning
  • Data Erasure
  • ARV Service
  • Professional Services
  • Hardware Audits
  • Data / Platform Migrations
  • Hardware Procurement
  • IT Hardware removal / relocation
  • IT Hardware rental
  • Consultancy
  • DMR (Digital Media Retention)
  • On-Site Hardware spare cache
  • System email alert configuration
  • Technical support desk

Not sure which service best suits your needs?

Call us on +44 (0) 1793 228112 to talk to a service expert

Contact Us
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