BASE IT delivers a proactive and professional approach, but most importantly we understand the meaning of adding continued value each and every time we speak with customers. We have a wealth of knowledge and experience with specific focus on IBM X and P series servers. This specific focus, combined with the extensive knowledge base, ensures that we can maintain your IBM servers and keep them running smoothly beyond the manufacturer's 'end of support life date' (EOSL).
By providing organisations with a viable and sustainable alternative option to extend the life of their servers past the ‘end of life’ or 'end of service life' announcements, we are able to assist organisations by offering a cost effective solution for mission critical IBM servers. This solution significantly reduces your total cost of ownership and also generates a greater return from your initial capital expenditure made on IT server hardware.
Our team can provide you with the ability to tailor a suitable IBM server maintenance and support service solution that meets your current specific requirements. This service provides you with the flexibility to only pay for the level of support service you require and for the period of time that you require the service. BASE IT understand that today most organisations may only require specific support for a certain time frame, and do not wish to enter into an annual maintenance support contract which they are unable to justify just to provide interim support for a migration and decommissioning project.
BASE IT provides a flexible approach to organisations who are looking to partly or fully integrate into their organisation maintenance and support services for current or historical server systems. These service levels range from Next Business Day (NBD) to 24x7x4 hour response. Our maintenance and support services range from Parts Only to telephone and remote support. Our service level pages outlines these and additional services in detail.
Select the appropriate model button represented below which will take you to our supported pages for your chosen hardware. If you are unable to find the specific model then please contact us for further information.
Our unique IBM ARV service could provide you with the potential to tailor a cost neutral maintenance agreement for IBM server hardware that is now either post warranty, End of Life or End of Service Life (EOL / EOSL). Our service enables customers with IBM server hardware in various stages of a lifecycle program to place extended maintenance support, irrespective whether 3,6,9 or even 12 months of support is required, effectively creating a cost neutral solution.
We enable a cost neutral maintenance solution to be delivered through the residual value in your IBM server hardware that we would remove at the end of the agreed maintenance support term. Services for secure decommissioning and data erasure in line with internal compliance requirements will also form part of the hardware lifecycle services program discussion.
If you have no requirement for a support service, our ARV service can still benefit you. We can provide you with a residual value quotation for your IT server and storage hardware and discuss the decommissioning and data erasure process, enabling you to obtain a far greater return on your initial capital investment. There is no obligation in obtaining an ARV quotation, but it allows you to explore if this service could be viable and beneficial for you.
Find out more by contacting us or initially uploading a respective IT hardware spreadsheet.