Hitachi Maintenance Support

Hitachi have a range of storage products from entry level to full Tier 1 Enterprise class storage with host connectivity options from fibre channel to NAS and iSCSI. Using proprietary management software and non-disruptive replaceable hardware components, the AMS and 9500V series storage devices can be found in many mission critical IT infrastructures. BASE IT understand that you may still be utilising these systems for vital operational services and a viable support package is crucial. While these systems may have reached the manufacturers' End of Life (EOL) date, that does not mean they are no longer vital to your business.

Third party Hitachi maintenance

A key factor for most organisations today is the ability to utilise and maximise internal resources to minimise any further additional operational costs. BASE IT provide a variety of services to support maintenance solutions that focus on this ideology. These services range from providing organisations with on-site maintenance spares cache and utilising the internal available resource as a cost effective approach, as opposed to a comprehensive maintenance support solution. This service can also be enhanced by providing additional technical resource via remote assistance if a specific skill set is required but still maintain a cost prohibitive solution.

It is becoming more difficult for organisations to have access to vendor agnostic, truly independent service providers. Many of these service providers now have to some degree become resellers. Understanding whether you actually need to refresh your storage platform now as opposed to extending the support of the system can be challenging. We can assist you with determining whether replacing your End of Life system is the best financial option, or if continued support would be beneficial while maintaining and meeting company IT objectives.

 

Select the appropriate model button represented below which will take you to our supported pages for your chosen hardware. If you are unable to find the specific model then please contact us for further information.

Asset residual value for Hitachi hardware

Our unique Hitachi storage ARV service could provide you with the potential to tailor a cost neutral maintenance agreement for Hitachi storage hardware that is now either post warranty, End of Life or End of Service Life (EOL / EOSL). Our service enables customers with Hitachi storage hardware in various  stages of a lifecycle program to place extended maintenance support, irrespective whether 3,6,9 or even 12 months of support is required, effectively creating a cost neutral solution.

We enable a cost neutral maintenance solution to be delivered through the residual value in your Hitachi storage hardware that we would remove at the end of the agreed maintenance support term. Services for secure decommissioning and data erasure in line with internal compliance requirements will also form part of the hardware lifecycle services program discussion. 

If you have no requirement for a support service, our ARV service can still benefit you. We can provide you with a residual value quotation for your IT server and storage hardware and discuss the decommissioning and data erasure process, enabling you to obtain a far greater return on your initial capital investment. There is no obligation in obtaining an ARV quotation, but it allows you to explore if this service could be viable and beneficial for you.

Find out more by contacting us or initially uploading a respective IT hardware spreadsheet.

 

BASE IT Key Hardware Maintenance Service Benefits

  • Global Spares Availability
  • Pro-rata Co-terminate support dates
  • Operational Savings
  • Short term project based support solutions
  • IT Decommissioning
  • Data Erasure
  • ARV Service
  • Professional Services
  • Hardware Audits
  • Data / Platform Migrations
  • Hardware Procurement
  • IT Hardware removal / relocation
  • IT Hardware rental
  • Consultancy
  • DMR (Digital Media Retention)
  • On-Site Hardware spare cache
  • System email alert configuration
  • Technical support desk

Not sure which service best suits your needs?

Call us on +44 (0) 1793 228112 to talk to a service expert

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