Network Support
BASE IT is in the unique position to help companies in supporting their network hardware infrastructure during and after its determined lifecycle. We have specific focus on the mentioned network manufacturers. Our network support services have been created to deliver a complete proposition for customers even when the hardware is surplus to requirement by giving the recognition of residual value.
Third party network maintenance
BASE IT hardware lifecycle service support gives customers a viable alternative to having a rigid annual support contract that has little flexibility and generally is quite expensive. We understand that the majority of customers will have a degree of incumbent resource available to them.
Depending on the size of the company, this will at times determine the size of the resources available and ultimately the resources required from an alternative supplier.
Talking with a consultant at BASE IT you can quickley establish and assess the various services we are able to offer which may be beneficial to you and deliver the required outcome to immediate IT business challenges.
We constantly obtain feedback from our customers as it is important and valuable to help us continually refine our services and identify new, practical and real world services to assist existing and prospective customers.
Feedback from our clients emphasises that engineering continuity, first time fix for service resolution, hardware parts and immediate access to third line technical resource are paramount.
The flexibility for a short term maintenance support contract to cover an array of projects or finding a maintenance support provider that can deliver specific End of Life (EoL) legacy support at various stages of an IT infrastructure's lifecycle can be extremely valuable.
Asset residual value for network hardware
Our unique ARV service could provide you with the potential to tailor a cost neutral maintenance agreement for multi-vendor network hardware that is now either post warranty, End of Life or End of Service Life (EOL / EOSL). Our service enables customers with network hardware in various stages of a lifecycle program to place extended maintenance support, irrespective whether 3,6,9 or even 12 months of support is required, effectively creating a cost neutral solution.
We enable a cost neutral maintenance solution to be delivered through the residual value in your network hardware that we would remove at the end of the agreed maintenance support term. Services for secure decommissioning and removal in line with internal compliance requirements will also form part of the hardware lifecycle services program discussion.
If you have no requirement for a support service, our ARV service can still benefit you. We can provide you with a residual value quotation for your IT server, storage and network hardware and discuss the decommissioning and data erasure process, enabling you to obtain a far greater return on your initial capital investment. There is no obligation in obtaining an ARV quotation, but it allows you to explore if this service could be viable and beneficial for you.
Find out more by contacting us or initially uploading a respective IT hardware spreadsheet.
BASE IT Key Hardware Maintenance Service Benefits
- Global Spares Availability
- Pro-rata Co-terminate support dates
- Operational Savings
- Short term project based support solutions
- IT Decommissioning
- Data Erasure
- ARV Service
- Professional Services
- Hardware Audits
- Data / Platform Migrations
- Hardware Procurement
- IT Hardware removal / relocation
- IT Hardware rental
- Consultancy
- DMR (Digital Media Retention)
- On-Site Hardware spare cache
- System email alert configuration
- Technical support desk
Not sure which service best suits your needs?
Call us on +44 (0) 1793 228112 to talk to a service expert
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